CALL CENTRE MANAGER

REF NO: DOTP
2018-19
SALARY : R334 545 per annum (Level 9).
CENTRE : Department of the Premier, Western Cape GovernmentREQUIREMENTS : 3-year National Diploma in Human Resources or Public Management with a
minimum of 3 years’ relevant HR experience in a management environment;
Valid Code B drivers licence. Recommendations: B-Degree qualification;
Extensive experience in a HR and client services environment. Competencies:
Deciding and Initiating Action; Planning and Organising; Applying Expertise
and Technology; Delivering Results and Meeting Client Expectations; Relating
and Networking; Persuading and influencing; Presenting and communicating
information; Data Analyses; Writing and reporting; Personal attributes:
Outstanding communication and interpersonal skills; Excellent organizational
and leadership skills with a problem-solving ability.
DUTIES : Manage the HR Contact Centre enquiries at the Call Centre and Walk-In
Centre; Management and quality assurance of the HR Call Centre systems
and processes; Management of Contact Centre Analytics for business
improvement; Determine HR Trends and submit reports to senior
management using Contact Centre Data; Responsible for providing HR Call
Centre inputs into the operational and business plans of the Unit; Stakeholder
engagement; Performance management of the HR Call Centre staff; Conduct
effective resource planning to maximize the productivity of resources (people,
and technology); Evaluate the Contact Centre’s performance in key metrics
such as accuracy, contact – waiting time, quality assurance, etc.; Provide for
the continuous coaching and mentoring of Contact Centre Agents to ensure
high quality responses to client enquiries.
ENQUIRIES : Ms Helen Ward
APPLICATIONS : Only applications submitted online will be accepted. To apply submit your
application online only: www.westerncape.gov.za/jobs

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GOVERNMENT JOBS TIPS IF YOU ARE APPLYING FOR A GOVERNMENT JOB (common information) NOTE : Applications must be submitted on with a Z83 form obtainable from any Public Service Department or on the internet . The completed and signed form Z83 should be accompanied by a recently updated, comprehensive CV as well as recently certified copies of all qualification(s) and ID-document [Driver’s license where applicable]. Non-RSA Citizens/Permanent Resident Permit Holders must attach a copy of their Permanent Residence Permits to their applications. Should you be in possession of a foreign qualification, it must be accompanied by an evaluation certificate from the South African Qualification Authority (SAQA). Applicants who do not comply with the above-mentioned requirements, as well as applications received late, will not be considered . -
WHAT IS A LEARNERSHIP ? Hi guys , today i have decided to write this article just to let you know what is meant by a learnership and the differents among other related terms (like , Internship , Bursary and Scholarship ) Question 1: What is a Learnership ? Answer : Learneship is an intake programme in which a learners is given a chance to learner a specific job theoretical and practical (via training provided by the learnership provider) . A learner must gain work experience in order to obtain a registered qualification (specifically for that job). Note :learnership combines theory and workplace practice into a qualification that is registered on the National Qualifications Framework (NQF). If you are looking for a learnership , go to the internet cafe (or use your mobile phone if it is advance) and click this link :
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