As one of the oldest and most successful financial institutions in the country, we’re always looking to hire dedicated, ambitious men and women to fill key future roles in our ever-growing organisation. One of those roles is as a Consultant Frontline is responsible for offering excellent customer service by identifying the customer’s needs, assisting the customer in an efficient and effective manner and ensuring their queries are attended to.
As the Consultant Frontline, you will be responsible for:
• offering excellent customer service by identifying our customers’ needs;
• efficiently and effectively assisting the customer; and
• referring the customer to the department or person who who can handle the query(s).
Preferred Qualification and Experience
minimum 2 years’ experience working in a customer facing role within a financial organisation
preference will be given to applicants with a FAIS/RE qualification
Our Consultant Frontlines are expected to
work between Monday and Sundays
work shifts and, in some regions, work at any of the branches
Your primary focus will be to interact with clients, so good communication skills are important both verbal and written. An Officer Frontline must provide timely, accurate information so that appropriate decisions can be made.
Customer service orientation
Exceptional customer service is what distinguishes one Bank from another. In Standard Bank we are looking for individuals who are skilled and motivated to deliver outstanding customer service that exceeds customer expectations.
Knowing and keeping up to date with Standard Bank range of products is a must. As an Officer Frontline, you need to be able to recognise your customers’ financial services requirements and cross sell services that meet those requirements. You need to be able to refer the customer to the right person.
The Bank works within a clear and strictly applied legal framework. The Officer Frontline needs to know and consistently apply these rules, processes and regulations across products and customers. Often this implies taking the time to explain the ‘red tape’ to the customer in a way that makes sense to the customer impacted.
Be willing and able to follow through on customer requests, provide prompt feedback and be able to rectify any issues that need to be resolved.
Counting money will also be part of your job requirements, you will therefore need to have good numerical skills in order to count and handle large amounts of money.
Post: Officer Frontline (similar to teller, enquiries and reception)
As one of the oldest and most successful financial institutions in the country, we’re always looking to hire dedicated, ambitious men and women to fill key future roles in our ever-growing organisation.
One of those roles is as an officer frontline, the person at each branch who effortlessly fulfils a number of highly visible responsibilities (including Enquiries, Reception and a Teller role), while ensuring exceptional customer service.
As the Officer Frontline, you’ll be responsible for:
fulfilling a number of roles, such as enquiries, teller and reception area;
providing the high-quality, efficient processing of customers’ financial transactions;
and ensuring that all customer queries are attended to efficiently
The Officer Frontline is expected to:
uphold the integrity and reputation of the Bank
work on Saturdays and perhaps even Sundays (depending on the branch)
work shifts and, in some regions, work at any of the branches
At Capitec Bank, we’re on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. If you think you’ve got what it takes, we’d love to hear from you.
The recruitment process focuses on identifying the right people for the right positions, with equal opportunities for all
Capitec has vacancies for service consultants/sales, branch managers and call centre agents. Apply now using our innovative SMS-based application process. It’s paperless and enables us to give you faster replies!
How to Apply
SMS the keyword for the position that interests you to 33004.
PLEASE NOTE: Applications may require up to 8 SMSs at R1.50 each.
Provide Customer service through timeous and accurate processing of client financial transactions to walk-in customers in Absa Bank Branches.
NQF level no. 4: Grade 12 with Accounting and Mathematics as subjects.
Minimum 1-2 years Cashier experience in a retail environment.
Computer Literacy skills.
No criminal record.
You will receive valuable benefits like medical aid, pension fund, preferential banking rates, funeral cover and well -being program. You’ll also enjoy a company spirit that believes in giving our employees the freedom to do a great job, and the support to reach their ambitions in the future.
Ready To Apply?
There are four stages in our application process:
Application: On our application form we ask for information like your contact details, education and work experience. You will also be required to upload a CV, so it’s a good idea to have this ready.
Online Assessments: We’ll then ask you to complete online assessments if you have passed our minimum screening criteria. You will also receive an email with the link to these assessments so you can complete them when it suits you best. Our assessments are carefully designed to measure the skills and capabilities necessary to be successful in our roles.
Interview: If you are successful in our assessments we will contact you to conduct a brief telephonic interview before we invite you to attend a face-to-face interview.
Outcome: Following your interview we’ll be in touch within five working days to advise you of the outcome.
Are you energetic and self-motivated with a passion for service?
We focus on finding the right people for the right jobs, visit our careers portal to find the right one for you.
Interested in a service position?
We’re continuously on the lookout for retail, service, sales and promotions consultants and managers to create a unique service experience for our clients.
You can start applying for jobs as soon as you have finished your CV.
Include a short personal summary/cover letter to introduce yourself to your potential employer
Think carefully about what you want to say and don’t be too personal
Your CV is only an introduction – the interview and how you conduct yourself is what matters most.
An interview is a 2-way process
The interviewer will be looking for a person who fits the job requirement
It’s an opportunity for you to make sure that the job is right for you
Preparing for the interview
Preparation is important, as you want to show the interviewer that you are well-suited for the job.
Confirm the time, date and venue of the interview
Plan your wardrobe – dressing smartly shows the interviewer that you are taking the interview seriously
Be punctual, plan your journey in advance and allow enough time to get there
Do your research and check the employer’s website for recent news
Practise answering interview questions
Getting a job at Capitec Bank
We will be loading a range of operations and service positions on our new careers portal. Click here to view them now or Click here to register your CV to receive updates as new jobs are posted. Once you’ve applied, be sure to read our tips on landing your dream job. Good luck!
at 3 First Place, Bank City, Johannesburg, Gauteng, South Africa in Graduate Recruitment and Development
Ends 30 Sep 2016
Purpose, experience and qualifications
Trainee role is a developmental pipeline for key roles in business units.
experience and qualifications
Students currently completing their final year of university degrees in:
Commerce (Accounting, Business Management, Finance, Economics etc),Actuarial Science, Maths Statistics, Engineering, Marketing, HR, Industrial Psychology, Information Systems, Computer Science, This is not an exhaustive list of degrees
Additional information and responsibilities
Additional Requirements: Any BSc Graduates or Post Graduates who wish to pursue an IT career Or recent graduates of other non-IT degrees who wish to pursue an IT career Applicants must have matriculated in the last 8 years At least a Level 5 or C or 60% for pure Mathematics and English in matric Applicants must be willing to relocate to study and stay in the Gauteng Province at their own expense Applicants must be willing to undergo screening assessments in Gauteng Applicants must have a SA Citizenship, must have no bad credit rating and no criminal record
Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
Provision of an efficient execution of role responsibilities through careful and timeous planning, reporting and updating of all related information in the relevant role of learning
Participate in the innovation process in the business and contribute toward new innovations against objectives
Participation in knowledge sharing and projects to maximise skills required for the role and relevant career exploration by executing all activities required to be efficient and successful
Manage graduate development plan by completion of training assignments
Manage graduate development plan to increase own competencies and skills by attendance of training
Manage own development to increase own competencies
Live the values of the business through demonstrating and displaying of the values required in the business
The Operations Learnership programme is a learnership programme targeted at an entry level role within the Corporate & Investment Banking Operations area in the Bank.
Candidates are given an opportunity to work towards a formal qualification in Banking as well as apply the necessary practical aspects of their learning. This means that at the end of the 12 months programme, learners will receive a National Certificate in Banking: Core Banking and Finance at NQF 5.
Successful candidates will be required to sign a fixed term employment contract as well as a learnership contract. They will not be paid a salary but will receive a learner allowance of R6 000 per month.
Be between the ages of 18-30
Be able to speak, read and write English
Have successfully completed Matric. The following subjects would be an advantage, Mathematics; Maths Literacy; Accounting and Business Studies and/or Have completed a 3 year Financial/Accounting/Operations/Process Engineering Qualification/Degree
Be computer literate
Not be employed
Not be studying at any other institution
Not be registered on any other learnership
The Recruitment Process:
Closing date for applications is the 05 August 2016
Candidates will be required to complete relevant assessments
The following checks will be conducted:
Register for Employees Dismissed (RED) checks;
Credit and criminal record checks;
Reference checks with previous employers;
Verification of educational qualifications and
Proof of South African citizenship or South African residency