Job Title Client Care Agent Key Time
Division Business Support
Business Unit Business Support
Location – Branch / Campus Johannesburg Campus
Location – Province Gauteng
Purpose of the role Agents in this area will be required to provide excellent service to Capitec Bank’s clients by attending to telephonic and written enquiries and complaints within the agreed service levels. It will also be required to provide support to all clients making use of Capitec Bank’s Retail Internet Banking facility.
This will be achieved by ensuring that a focused, high performance / high commitment environment is developed and sustained across the department in accordance to standards set by the business.
Qualifications National Senior Certificate (Grade 12) or National Certificate (Vocational)
Experience More than 1 years experience within a call center
Knowledge and skills Excellent telephonic communication skills (clarity, pace, pitch and tone of voice will be used for short listing purposes)
Good written communication skills
Excellent listening skills
Passionate about client service and support
Additional Requirements Willingness to work shifts, which include weekends, public holidays and at night
Clear Criminal and Credit Record
We are committed to Employment Equity when recruiting internally and externally. It is company policy to promote from within wherever possible. Therefore, please be aware that internal candidates will be considered first before reviewing external applicants, provided that this supports achievement of our Employment Equity goals
Throughout each day, balance, control and manage the cash float by checking the amount of cash at the teller station and requesting the restocking or repatriation of cash when prescribed cash limits are reached
Provide advice to customers on the cash and other transactions processes to ensure the smooth flow of transactions
Identifying sales leads
Identify and action sales leads (teller prompts) and cross selling opportunities
Compliance to legislative requirements and internal processes
Open & close the branch safe according to the Bank’s procedures, including physically securing the safe according to required procedures
Provide Customer service through timeous and accurate processing of client financial transactions to walk-in customers in Absa Bank Branches. Contribute to bottom line growth through identification of sales opportunities
NQF level no. 4: Grade 12 with Accounting and Mathematics as subjects
Minimum 1-2 years Cashier experience in a retail environment
Computer Literacy skills
No criminal record
You will receive valuable benefits like medical aid, pension fund, preferential banking rates, funeral cover and well -being program. You’ll also enjoy a company spirit that believes in giving our employees the freedom to do a great job, and the support to reach their ambitions in the future
There are four stages in our application process:
Application: On our application form we ask for information like your contact details, education and work experience. You will also be required to upload a CV, so it’s a good idea to have this ready.
Online Assessments: We’ll then ask you to complete online assessments if you have passed our minimum screening criteria. You will also receive an email with the link to these assessments so you can complete them when it suits you best. Our assessments are carefully designed to measure the skills and capabilities necessary to be successful in our roles.
Interview: If you are successful in our assessments we will contact you to conduct a brief telephonic interview before we invite you to attend a face-to-face interview.
Outcome: Following your interview we’ll be in touch within five working days to advise you of the outcome.
Take your career to the next level and apply today.
Capitec learnerships are looking for those of you who are self-motivated and energetic and want to have a great career in the banking industry. If you think you have qualified enough for these Capitec learnerships you can apply this learnership right away
The recruitment process of Capitec learnerships focus on identifying the proper people for the right positions and the leanership program have equal opportunities for all. Capitec has a couple of vacancies for service sales or consultant, call centre agents and branch managers. You can now apply these Capitec learnerships by using innovative SMS-based application process.
How to Apply
You just have to SMS the keyword for the position that you want to apply to 33004. You have to keep in mind that applications may require up to 8 SMSs at R1.50 each. There are a couple of keywords that you have to consider:
Call center agent: SMS CALL to 33004
Branch Manager: SMS MANAGER to 33004
Service consultant or sales: SMS SALES to 33004 Important Requirements
You must have National Certificate or National Senior Certificate
You must be a relevant tertiary qualification preferably for diploma or degree
You must have more than experiences of 2 years in a retail and sales environment
You must have a lot of energy and drive
You must have excellent communication skills
You must have passion for client service
You must have mastered accuracy with numbers
You must have clear criminal record and credit
You must have fingerprints that are recognizable or detectable on internal electronic banking system on Capitec.
Capitec offers salary which is related to the market. All of the learners of Capitec learnerships will get extended working hours and Sunday work which will be required.
Operations: a range of essential and complex services to ensure processes across the bank work as effectively and efficiently as possible
Payment Analyst is responsible for generally assistance to the Payment Department to benchmark best practice and implement structures and procedures to manage the Bank’s risk and ensure the delivery of the Bank’s vision, mission, value and service standards in respect of the various system components and application.
Compile and timely distribute formal meeting agendas, minutes and project feedback document to stakeholders.
Maintain a filling system for department’s documents.
Update procedures and payment documentation.
Verify that the test enviroments are available and ready for scheduled SIT and UAT testing
Compile both positive and negative test cases in respect of all new system implementations, enhancement/changes.
Perform SIT and UAT testing to verify system functionality and identify system bugs.
Conduct system testing with Namclear
Track and resolve payments issues and report progress on resolution.
Assist in the implementation of system related upgrades and enhancements.
Participate in the feasibility, establishment and implementation of new projects and procedures in the best interest of the bank and the service providers.
Assist in the implementation of EFT/paper related system upgrades and enhancement.
Document business requirement specifications for EFT/paper related requests and/or initiatives identified by business.
Apply EFT and CLc user manuals specifications and drive implementation in business.
Provide customer service to the bank on payment related queries which could not be resolved at the front end.
Preferred Qualification and Experience
A graduate with relevant Diploma in Information Technology, Accounting or Banking and Finance.
3 years banking operation, and /or payment system experience.
Knowledge of the bank’s payment system and guidelines.
Standard Bank is the largest bank in Africa and our highly visible brand, award-winning service, and strong global presence helps us maintain our market-leading position. We place huge value on the talent of our people to drive our continued success, and to support our plans for growth. We now need a talented and resourceful individual to help us fulfill our business objectives and build customer loyalty.
To provide an efficient and effective point of contact for new and existing personal market customers.
To ensure that the customers’ banking needs are identified and fulfilled efficiently and cost-effectively, while managing the risks associated with new accounts, mandates and specimen signatures
Maintain a high level of integrity and ethical standards.