Capitec Client Care Agent Key Time (151217-2)

Job Title Client Care Agent Key Time
Division Business Support
Business Unit Business Support
Location – Branch / Campus Johannesburg Campus
Location – Province Gauteng
Purpose of the role Agents in this area will be required to provide excellent service to Capitec Bank’s clients by attending to telephonic and written enquiries and complaints within the agreed service levels. It will also be required to provide support to all clients making use of Capitec Bank’s Retail Internet Banking facility.

This will be achieved by ensuring that a focused, high performance / high commitment environment is developed and sustained across the department in accordance to standards set by the business.
Qualifications National Senior Certificate (Grade 12) or National Certificate (Vocational)
Experience More than 1 years experience within a call center
Knowledge and skills Excellent telephonic communication skills (clarity, pace, pitch and tone of voice will be used for short listing purposes)

Good written communication skills

Excellent listening skills

Passionate about client service and support
Additional Requirements Willingness to work shifts, which include weekends, public holidays and at night

CLICK HERE TO APPLY ONLINE NOW

Clear Criminal and Credit Record
Equity Statement
We are committed to Employment Equity when recruiting internally and externally. It is company policy to promote from within wherever possible. Therefore, please be aware that internal candidates will be considered first before reviewing external applicants, provided that this supports achievement of our Employment Equity goals

FNB: Graduate / Internship Programme 2016

Qualifications and Experience 

Students currently completing their final year of university degrees in:

  • Commerce (Accounting, Business Management, Finance, Economics etc),
  • Actuarial Science,
  • Maths Statistics,
  • Engineering,
  • Marketing,
  • HR,
  • Industrial Psychology,
  • Information Systems,
  • Computer Science,

This is not an exhaustive list of degrees

Location: Johannesburg

Trainee role is a developmental pipeline for key roles in business units.

Requirements

  • Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
  • Provision of an efficient execution of role responsibilities through careful and timeous planning, reporting and updating of all related information in the relevant role of learning
  • Participate in the innovation process in the business and contribute toward new innovations against objectives
  • Participation in knowledge sharing and projects to maximise skills required for the role and relevant career exploration by executing all activities required to be efficient and successful
  • Manage graduate development plan by completion of training assignments
  • Manage graduate development plan to increase own competencies and skills by attendance of training
  • Manage own development to increase own competencies
  • Live the values of the business through demonstrating and displaying of the values required in the business

 

How To Apply

Apply Online for the FNB Graduate / Internship Programme

 

ABSA: Bank Teller Opportunities February 2016 ,Requirements: Grade 12

Absa career as a Teller

Responsibilities 

  • Execute cash & related transactions
    • Throughout each day, balance, control and manage the cash float by checking the amount of cash at the teller station and requesting the restocking or repatriation of cash when prescribed cash limits are reached
  • Customer Service
    • Provide advice to customers on the cash and other transactions processes to ensure the smooth flow of transactions
  • Identifying sales leads
    • Identify and action sales leads (teller prompts) and cross selling opportunities
  • Compliance to legislative requirements and internal processes
    • Open & close the branch safe according to the Bank’s procedures, including physically securing the safe according to required procedures

Job purpose 

Provide Customer service through timeous and accurate processing of client financial transactions to walk-in customers in Absa Bank Branches. Contribute to bottom line growth through identification of sales opportunities

Basic qualifications 

 

Requirements: 

  • NQF level no. 4: Grade 12 with Accounting and Mathematics as subjects
  • Minimum 1-2 years Cashier experience in a retail environment
  • Computer Literacy skills
  • No criminal record

You will receive valuable benefits like medical aid, pension fund,  preferential banking rates, funeral cover and well -being program. You’ll also enjoy a company spirit that believes in giving our employees the freedom to do a great job, and the support to reach their ambitions in the future

There are four stages in our application process:
  1. Application: On our application form we ask for information like your contact details, education and work experience. You will also be required to upload a CV, so it’s a good idea to have this ready.
  2. Online Assessments: We’ll then ask you to complete online assessments if you have passed our minimum screening criteria.  You will also receive an email with the link to these assessments so you can complete them when it suits you best.  Our assessments are carefully designed to measure the skills and capabilities necessary to be successful in our roles.
  3. Interview: If you are successful in our assessments we will contact you to conduct a brief telephonic interview before we invite you to attend a face-to-face interview.
  4. Outcome: Following your interview we’ll be in touch within five working days to advise you of the outcome.

Take your career to the next level and apply today.

Apply for the ABSA Bank Teller Opportunity in Fordsburg, Gauteng
Apply for the ABSA Bank Teller Opportunity in Oakdene, Gauteng
Apply for the ABSA Bank Teller Opportunity in North End, Port Elizabeth
Apply for the ABSA Bank Teller Opportunity in Hermanus, Western Cape
Apply for the ABSA Bank Teller Opportunity in Brits, North West
Apply for the ABSA Bank Teller Opportunity in Cofimvaba, Eastern Cape
Apply for the ABSA Bank Teller Opportunity in Edenvile, Gauteng
Apply for the ABSA Bank Teller Opportunity in Walmer Park, Port Elizabeth

 

Apply Capitec Career Opportunities with your phone now

Capitec Career Opportunities

Capitec learnerships are looking for those of you who are self-motivated and energetic and want to have a great career in the banking industry. If you think you have qualified enough for these Capitec learnerships you can apply this learnership right away

The recruitment process of Capitec learnerships focus on identifying the proper people for the right positions and the leanership program have equal opportunities for all. Capitec has a couple of vacancies for service sales or consultant, call centre agents and branch managers. You can now apply these Capitec learnerships by using innovative SMS-based application process.

How to Apply

You just have to SMS the keyword for the position that you want to apply to 33004. You have to keep in mind that applications may require up to 8 SMSs at R1.50 each. There are a couple of keywords that you have to consider:

Call center agent: SMS CALL to 33004
Branch Manager: SMS MANAGER to 33004
Service consultant or sales: SMS SALES to 33004
Important Requirements

You must have National Certificate or National Senior Certificate
You must be a relevant tertiary qualification preferably for diploma or degree
You must have more than experiences of 2 years in a retail and sales environment
You must have a lot of energy and drive
You must have excellent communication skills
You must have passion for client service
You must have mastered accuracy with numbers
You must have clear criminal record and credit
You must have fingerprints that are recognizable or detectable on internal electronic banking system on Capitec.
Capitec offers salary which is related to the market. All of the learners of Capitec learnerships will get extended working hours and Sunday work which will be required.

Payment Analyst standard bank Namibia

Payment Analyst standard bank Namibia

  •  14541
  •  Banking
  •  Dec 18 2015
  •  Namibia
  •  Khomas Region
  •  Windhoek

Job Details

Operations: a range of essential and complex services to ensure processes across the bank work as effectively and efficiently as possible

Job Purpose

 

Payment Analyst is responsible for generally assistance to the Payment Department to benchmark best practice and implement structures and procedures to manage the Bank’s risk and ensure the delivery of the Bank’s vision, mission, value and service standards in respect of the various system components and application.

 

Key Responsibilities/Accountabilities

 

General administration

  • Compile and timely distribute formal meeting agendas, minutes and project feedback document to stakeholders.
  • Maintain a filling system for department’s documents.
  • Update procedures and payment documentation.

Payment function

  • Verify that the test enviroments are available and ready for scheduled SIT and UAT testing
  • Compile both positive and negative test cases in respect of all new system implementations, enhancement/changes.
  • Perform SIT and UAT testing to verify system functionality and identify system bugs.
  • Conduct system testing with Namclear
  • Track and resolve payments issues and report progress on resolution.
  • Assist in the implementation of system related upgrades and enhancements.
  • Participate in the feasibility, establishment and implementation of new projects and procedures in the best interest of the bank and the service providers.
  • Assist in the implementation of EFT/paper related system upgrades and enhancement.
  • Document business requirement specifications for EFT/paper related requests and/or initiatives identified by business.
  • Apply EFT and CLc user manuals specifications and drive implementation in business.
  • Provide customer service to the bank on payment related queries which could not be resolved at the front end.

 

Preferred Qualification and Experience

 

  • A graduate with relevant Diploma in Information Technology, Accounting or Banking and Finance.
  • 3 years banking operation, and /or payment system experience.

 

Knowledge/Technical Skills/Expertise

 

  • Knowledge of the bank’s payment system and guidelines.

 

Apply now 

 

Standard bank Customer Consultant

  •  14882
  •  Banking
  •  Jan 29 2016
  •  South Africa
  •  Western Cape
  •  Pinelands

Job Details

 

Standard Bank is the largest bank in Africa and our highly visible brand, award-winning service, and strong global presence helps us maintain our market-leading position. We place huge value on the talent of our people to drive our continued success, and to support our plans for growth. We now need a talented and resourceful individual to help us fulfill our business objectives and build customer loyalty.

 

Job Purpose

  • To provide an efficient and effective point of contact for new and existing personal market customers.
  • To ensure that the customers’ banking needs are identified and fulfilled efficiently and cost-effectively, while managing the risks associated with new accounts, mandates and specimen signatures
  • Maintain a high level of integrity and ethical standards.

 

Key Responsibilities/Accountabilities

Sales

Click here to apply now 

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