Contact Centre Learnership – Clicks

The Clicks Group is looking for people to complete a NQF Level 2 Contact Centre Learnership in Cape Town.

Contact Centre Learnership – Clicks

The learnership is a work based learning programme that leads to a National Certificate in Call Centre Support.  The programme assists learners to prepare for the workplace and promotes access to increased employment opportunities within the Contact Centre environment.

 Requirements
  • Completed Grade 12
  • English
  • Mathematics / Mathematics Literacy (Preferred)
  • Computer literate in MS Office Suite
  • Unemployed and can commit 14 months to the programme
  • South African citizens between the ages of 18 and 35 years

Competencies

  • Relating and Networking
  • Following Instructions and Procedures
  • Working with People
  • Learning and Researching
  •  Adhering to Principles and Values
  • Delivering results and meeting customer expectations
  • Ability to work under pressure while being client centric at all times
  • Good communication skill
  • Ability to communicate proficiently in English
  • Achieving Personal Work Goals and Objectives
  • Adapting and Responding to Change
  • Deciding and Initiating Action
  • Coping with Pressures and Setbacks
  • Applying Expertise and Technology

Duties

  • Conducting themselves as employees of the Clicks Group in line with Company values
  • Attend classroom activities and practical on the job training as well as carrying out functions in line with the Learnership
  • Acquire knowledge of company products, policies and procedures in order to be successful at on the job training activities
  • Compile a Portfolio of Evidence for submission to the SETA
  • Complete logbooks for work-based learning
  • Achieve the required level in formative and summative assessments
  • Demonstrate a commitment to work in the Contact Centre Environment
  • Demonstrate skills in using the company’s systems
  • Show an understanding of the operational processes

Click below to view how to apply.

 

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GOVERNMENT JOBS TIPS IF YOU ARE APPLYING FOR A GOVERNMENT JOB (common information) NOTE : Applications must be submitted on with a Z83 form obtainable from any Public Service Department or on the internet . The completed and signed form Z83 should be accompanied by a recently updated, comprehensive CV as well as recently certified copies of all qualification(s) and ID-document [Driver’s license where applicable]. Non-RSA Citizens/Permanent Resident Permit Holders must attach a copy of their Permanent Residence Permits to their applications. Should you be in possession of a foreign qualification, it must be accompanied by an evaluation certificate from the South African Qualification Authority (SAQA). Applicants who do not comply with the above-mentioned requirements, as well as applications received late, will not be considered . -
WHAT IS A LEARNERSHIP ? Hi guys , today i have decided to write this article just to let you know what is meant by a learnership and the differents among other related terms (like , Internship , Bursary and Scholarship ) Question 1: What is a Learnership ? Answer : Learneship is an intake programme in which a learners is given a chance to learner a specific job theoretical and practical (via training provided by the learnership provider) . A learner must gain work experience in order to obtain a registered qualification (specifically for that job). Note :learnership combines theory and workplace practice into a qualification that is registered on the National Qualifications Framework (NQF). If you are looking for a learnership , go to the internet cafe (or use your mobile phone if it is advance) and click this link :
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